Effective Date: 01/06/2025
Last Updated: 16/07/2025

We want you to be stoked with your gear from VyroVR. If something’s not quite right, here’s how we handle returns, refunds, and replacements—without wasting your time or ours.

Change of Mind Returns

Changed your mind? No worries. We accept returns within 30 days of receiving your order, as long as:

  • The item is unused and in the same condition you received it (we accept full refunds on used trackers only. Other items, like straps cannot be refunded unless there is a fault).
  • All original packaging, accessories, and components are included
  • You cover the return shipping costs

Once we get your item back and inspect it, we’ll issue a refund to your original payment method. No restocking fees. No passive-aggressive emails.

Faulty or Damaged Products

If your gear is faulty, damaged, or just plain broken, we’ve got your back.

  • You can request a refund or replacement
  • This applies even after 30 days, provided it’s a manufacturer fault, not accidental or intentional damage

We’ll usually cover shipping in these cases and try to get things sorted fast.

Australian Consumer Law

Under the Australian Consumer Law, you’re entitled to:

  • A repair, replacement, or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • A repair or replacement if the goods fail to be of acceptable quality and the failure doesn’t amount to a major failure

Our policy doesn’t limit your rights—it’s in addition to your guarantees under the ACL. We’re not trying to skirt the law with small print.

How to Start a Return

To request a return or refund, email us at vyrovr@gmail.com with:

  • Your order number
  • Reason for return
  • Photos or videos (if it’s faulty or damaged)

We’ll respond within 2 business days with next steps.

Return Shipping Info

  • For change of mind returns, you pay shipping
  • For faulty/damaged products, you will need to pay shipping back to us, but we will not charge for replacement parts shipped to you.
  • If you can show us proof the tracker is damaged with video, we won’t require them back if you just want an exchange to save on shipping costs.

We recommend using tracked shipping—we’re not responsible for return items lost in transit.

Need Help?

Questions? Confused? Rage-typing over a broken controller?

Just hit us up at vyrovr@gmail.com and we’ll sort it out like adults.